FAQ: Accounts

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Q: How do I get an account?

To get an account, please use our online account application form. This form allows you to verify your email address and get your PI's approval electronically.

Q: I can't log into one or more a machines, what do I do?

It is possible that one or more of the machine may be down. You can get information about upcoming, current and recent downtimes on the CHPC Home Page. If you've checked that the system is up, please send email to issues@chpc.utah.edu explaining the problem. Be sure to indicate which machine(s) your are having trouble accessing.

Q: I forgot my password, what do I do?

For most CHPC accounts, your uNID and campus password are used. See our Password policy page. For users in the CHPC windows domain, or who use samba/cifs to access a CHPC filesystem on their desktop, you will need contact the CHPC Service Desk to request a reset.

Q: How do I get an account deleted?

An account may be deleted by completing an account deletion form. If the request is from a PI, then before they request the deletion, they may also request the password(s) for the account(s) be reset so that they can remove any needed data. To do so, the PI can send email to issues@chpc.utah.edu.

Q: How do I get my files backed up?

CHPC does not, in general, backup HPC home directory space Users are responsible for moving important data to a more permanent location such as their home department fileserver.

For more information see our Disk Usage Policy.

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Last Modified: October 14, 2010 @ 14:21:00