If this is a DUO two factor issue, info can be found at: http://it.utah.edu/2fa/ or if you need to register or re-register your device (because maybe you got a new phone) the direct link to manage devices registration is: https://ese.idm.utah.edu/duo-management/index.htm#d
If you have a new device and your phone number is the same, then one can go to https://ese.idm.utah.edu/duo-management/index.htm#d then click "call me", then once in, go to the duo portal and reactivate with my new phone.
The main UofU Help Desk support page is: http://it.utah.edu/help/
If you are a CHPC user:
DUO security account: The UofU and CHPC are deploying additional security initiatives on various systems, so jump on board and take advantage of better security. This is an additional authentication step (e.g., multi, second or two factor security) beyond your primary login credentials, so something you know (username & pass) and something you have (phone, device, token).
Hosts in the general environment (e.g., kingspeak, ember, ash etc) are not requiring DUO at this time (unless you work with dbGaP data) but hosts in the CHPC Protected environment (PE) require Multi-Factor Authentication (MFA). Using DUO, users will enroll and install an application on their smartphone. Authentication can also be done using regular cell phones, landlines, and there is also a key fob available if needed.
If you don't have a DUO security account setup already then you'll need to do the following to get setup:
- Register your device by visiting https://ese.idm.utah.edu/duo-management to add your device to the campus DUO service. One can also get to this via logging
into https://my.utah.edu or https://gate.acs.utah.edu
If utilizing smart phone download Two-Factor Authentication App: (the registration link above will walk you thru the install of the app but wanted to include direct links below...
- For iPhone: Download Duo Mobile from iTunes now.
- For Android: Download Duo Mobile from Google Play now.
- After you've registered at least one device you should be set for campus duo services like vpn or my.utah.edu and you should be set. If you know you need to use to with CHPC's protected environment or dbGaP (more info can be found here: https://www.chpc.utah.edu/resources/ProtectedEnvironment.php ) then send an email to firstname.lastname@example.org saying you've registered with DUO and request it's associated with the CHPC and/or CHPC-PE group(s) as appropriate (if accessing general clusters you want the CHPC group if you need access to CHPC's protected environment you want the CHPC-PE group), CHPC will then ask UIT to add your DUO account to the group(s) and we'll notify you when it's ready. NOTE: these instructions are for the CHPC PE only. It is not for EPIC or other UofU campus service - for campus related items please contact: http://it.utah.edu/help/ or http://it.utah.edu/2fa/
Instructions for use in the CHPC PE will not be published here, but given directly to users with access to the CHPC PE.
For more information:
Here's a presentation about DUO... https://uofu.app.box.com/files/0/f/3226984672/1/f_61880484785lides from IT professionals DUO presentation 2/3/16..
Presentation for CHPC PE: https://stream.lib.utah.edu/index.php?c=details&id=13086
Below is an email from the UofU CISPO office: