Please address emails to firstname.lastname@example.org and CC your favorite CHPC staffer
We know that you may want to contact your favorite CHPC staffer directly, but we ask that you please address your email to email@example.com and CC your "preferred" CHPC staff member. The JIRA system will then automatically assign the issue to that person, so you get the best of both worlds. We do allow our staff to take vacation from time to time, and they also at times may be attending to a critical system issue or other priority work. This method assures that your concern or question gets addressed in a timely fashion.
Getting started with using advanced computing research tools such as computational clusters can be daunting. We are here to help. Always feel free to send a question, report a problem or make a suggestion by submitting it to our issues tracking system (see above). If you don't know what question to ask, you can request a one-on-one meeting with one of our scientific consultants (Anita, Martin, Sean or Wim) who can take you through the basics.
If your group is new, or has more than a few new members, CHPC scientific consultants can be scheduled to come to your location and work with a group, or we can host you in our training lab. To request this service, please email firstname.lastname@example.org.