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Getting Help

There are two ways to ask questions or request assistance:

Please see our service-now  page for additional information and for important security details.

Please address emails to and CC your favorite CHPC staffer

We know that you may want to contact your favorite CHPC staffer directly, but we ask that you please address your email to and CC your "preferred" CHPC staff member.  This method assures that your concern or question will be addressed in a timely fashion, if the staff member you are requesting assistance from is on vacation, out of  the office for other reasons such as a conference, or is attending to a critical system issue or other priority work.

For newbies 

Getting started with using advanced computing research tools such as computational clusters can be daunting. We are here to help. Always feel free to send a question, report a problem or make a suggestion by submitting it to our issues tracking system (see above). If you don't know what question to ask, you can request a one-on-one meeting with one of our scientific consultants (Anita, Martin, Brett or Wim) who can take you through the basics. 

Group training

If your group is new, or has more than a few new members, CHPC scientific consultants can be scheduled to come to your location and work with a group, or we can host you in our training lab. To request this service, please email

Other sources of help and training

Last Updated: 6/11/21