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CHPC moving from JIRA to Service-Now for Helpdesk issues and incidents

Date Posted: January 12th, 2018

On January 29th CHPC will be moving our issues tracking to a different platform (from JIRA to Service-Now). We hope to make this as transparent as possible, but you will definitely notice a difference in the formatting of emails. One thing to note is the change in terminology. Issues are now called Incidents.

Here some slides which summarize the most notable differences: Service-Now-Differences.pdf

If you interact with the JIRA gui, you will want to use beginning January 29th.

 If you want to start using the new system before January 29th, you may send to now and your reports will be addressed just like they have been in jira. On January 29th the new email address to use will be

We appreciate your patience as we all adjust to this new system.

Note that will be forwarded to the address.

Last Updated: 1/9/19